Who Stands Behind Starzino

Who operates Starzino and how we handle complaints

Starzino is operated by EHC LIMITADA, a company incorporated in Costa Rica, and the table sets out the details we publish. We do not publish a company registration number or a VAT number, so correspondence goes to the registered office or to our email address.

Starzino has no authorisation from the UK Gambling Commission and does not operate under the Gambling Act 2005. A player in the United Kingdom who uses the site does so on their own initiative and is responsible for confirming that this is lawful where they live.

To make a complaint, write to [email protected] from the address of your account with the subject line Complaint, and describe what happened with dates, amounts and screenshots. We acknowledge the complaint within 12 hours and give a full answer within 14 days. If you remain unhappy, you can refer the matter to the licensing authority that issued licence CR-OGL-2022-0617.

The licence we hold and what we own

Our gaming licence is Costa Rica licence CR-OGL-2022-0617, and all related rights belong to EHC LIMITADA. The random number generator behind the games is certified by iTech Labs.

All text, graphics, the logo and the Starzino name belong to EHC LIMITADA, and you may not copy or reuse them without written permission. Game titles, artwork and logos belong to their studios, among them Play’n GO, NetEnt, Pragmatic Play, Push Gaming, Big Time Gaming and Evolution, and we show them under agreements with those companies.

Who answers for what appears here

EHC LIMITADA answers for the text, the bonus terms and the figures published on Starzino. Each page shows the date of its last revision, and we update the offers, limits and payment details there whenever they change. The RTP of each game comes from its studio and appears in the game information screen, which remains the authoritative figure. If you find a mistake, tell us through live chat or by email, and we correct a confirmed error on the page.

What lies outside our control

The responsible gambling page links to support organisations, and the cashier hands you over to the pages of your bank, Skrill, Neteller or Jeton. Sports prices come from a Sportradar feed. We do not control those sites or services, we do not review their content on every visit and we accept no responsibility for it. Check the terms of any third party before you share data or make a payment there.

Where to reach us

Write to [email protected] at any time, or use live chat every day from 8 a.m. to midnight UK time (GMT/BST). Email receives a reply within 12 hours, and live chat answers in under 3 minutes on average.