Talk to Starzino Support
Which channel to use and when we answer
Use live chat for anything that is happening right now, such as a deposit that has not appeared, a withdrawal in progress or a question about an active bonus, and use email for anything that needs attachments. Before you write, have the email address of your account, the payment method, the amount and the time of the transaction to hand, plus a screenshot of any error message. Never include your password or a one-time code in a message, because our team never asks for either.
Live chat answers every day from 8 a.m. to midnight UK time (GMT/BST), and the chat button sits on every page of the site. Email can be sent at any time, and we read it in the order it arrives.
| Channel | Available | Typical reply | Best for |
|---|---|---|---|
| Live chat | Every day, 8 a.m. to midnight UK time (GMT/BST) | Under 3 minutes on average | Missing deposits, withdrawals in progress, bonus questions |
| At any time | Within 12 hours | Verification documents, screenshots, formal complaints |
If you plan to withdraw, upload your documents in the Verification section of your account before you ask, so that your first request is not held up by a check.
Our support email address
Write to [email protected] from the address registered on your account, so that our team can match the message to your profile without asking further questions. A subject line that names the issue, for example Withdrawal not received or Bonus not credited, sends the message to the right person on the first attempt. We reply from the same domain only, and an email from any other domain that claims to be us should be ignored.